Refund Policy

Welcome to SP Travels. This Refund Policy explains the terms and conditions applicable to refunds for bookings and travel services purchased through SP Travels.

1. Refund Eligibility

Refunds are subject to the cancellation and refund policies of the respective airline, hotel, tour operator, or other service provider.

The refund amount, if applicable, will depend on the booking terms, cancellation period, and applicable charges.

2. Refund Process

Once a cancellation is approved and the refund is confirmed, SP Travels will initiate the refund process through the applicable payment method.

Customers may be required to provide valid booking and payment details to process the refund.

3. Refund Amount

The refundable amount may be reduced by applicable cancellation charges, administrative fees, service charges, or other deductions imposed by the relevant service provider.

For non-refundable bookings, no refund will be provided unless otherwise specified by the service provider.

4. Refund Processing Time

Refund processing times may vary depending on the service provider, payment gateway, bank, and payment method used.

SP Travels will process eligible refunds as soon as reasonably possible after receiving confirmation from the relevant service provider.

5. Service Provider Cancellations

If an airline, hotel, tour operator, or other service provider cancels a booking, the refund or alternative arrangement will be handled according to the service provider's applicable policy.

SP Travels will assist customers with the refund process where applicable.

6. Non-Refundable Services

Certain travel services, promotional offers, discounted bookings, and special packages may be non-refundable.

Customers are advised to review the applicable terms and conditions before confirming their booking.

7. Failed or Duplicate Payments

If an amount is deducted from a customer's account due to a failed or duplicate transaction, SP Travels will assist in verifying the transaction and processing an eligible refund.

The time taken for the amount to be credited may depend on the payment gateway and the customer's bank.

8. Refund Disputes

If you believe you are eligible for a refund but have not received it within the applicable processing period, please contact SP Travels with your booking and payment details so that we can review the matter.

9. Changes to This Refund Policy

SP Travels reserves the right to modify or update this Refund Policy from time to time. Any changes will be published on this page.

10. Contact Us

For refund-related queries or assistance, please contact SP Travels through the contact details provided on our website.